1. General Information
    Operating as a direct-to-consumer (DTC) brand, Artluno maintains internal oversight of the entire supply chain and provides secure delivery services for customers purchasing products through:
    www.artluno.com
    Orders are processed, strictly verified, and shipped directly from our proprietary business location:
    Artluno
    Rózsa utca 15., 1. em. 1. ajtó
    8200 Veszprém
    Hungary
    Artluno fully manages order processing, customer communication, and internal shipment arrangements for all purchases made through its official website.
  2. Order Processing Time
    To ensure product quality, all orders undergo manual quality control and are normally processed within:
    1–3 working days
    Processing begins after the order information and payment have been successfully verified.
    Once an order has been carefully processed and dispatched, customers will receive relevant shipment and tracking information by email.
  3. Delivery Services
    Artluno exclusively works with recognised premium delivery providers, including:

DHL Priority services;

FedEx Priority services;

UPS Priority services.

The selected delivery service may vary depending on destination, availability, and specific order requirements.

  1. Estimated Delivery Time
    The estimated transportation period is:
    5–10 working days
    To ensure complete price transparency for our customers, international shipments are fulfilled under a Delivered Duty Paid (DDP) shipping model, meaning Artluno handles all necessary import duties and taxes.
    The delivery period begins after the order has been processed and dispatched. Delivery times may occasionally vary depending on destination, carrier operations, public holidays, or other circumstances affecting normal transportation.
  2. Tracking Information
    After shipment information becomes available, Artluno will promptly send tracking updates to the email address provided by the customer during checkout.
    Tracking notifications will include important shipment stages, including:

order dispatch confirmation;

carrier processing updates;

arrival at logistics locations;

local delivery progress.

Customers are highly encouraged to monitor tracking updates provided by email.

  1. Delivery Delays and Resolutions
    If an order exceeds the standard delivery period, Artluno will proactively review the shipment status with the relevant carrier.
    Artluno guarantees an appropriate and immediate resolution for significantly delayed or lost parcels, which will definitively include a full refund or a free replacement, depending on the customer’s preference.
  2. Delivery Responsibility
    Artluno remains entirely responsible for the goods until they are physically received by the customer or a person designated by the customer, in strict accordance with applicable European consumer protection requirements.
    Customers should ensure they provide accurate delivery information when placing an order to support a successful and timely delivery.
  3. Delivery Address Changes
    Customers should verify that all delivery information provided during checkout is completely accurate.
    If a customer needs to request a change to delivery information after placing an order, they should contact our support team as soon as possible:
    Email:
    tabletop@artluno.com
    Requests will be reviewed immediately according to the current order status and available carrier options.
  4. Contact Information
    For any questions regarding shipping, delivery status, tracking, or orders, please contact our dedicated team:
    Artluno
    Email:
    tabletop@artluno.com
    Telephone:
    +36 30 753 4076
    Website:
    www.artluno.com
    Business Address:
    Rózsa utca 15., 1. em. 1. ajtó
    8200 Veszprém
    Hungary

Artluno reserves the right to update this Shipping Policy when necessary to reflect enhancements in business operations, delivery arrangements, or applicable legal requirements.