Refund & Return Policy

1. General Information
   This Refund & Return Policy applies to all purchases made through:
   www.artluno.com
   The website is operated by:
   Artluno
   Business Address:
   Rózsa utca 15., 1. em. 1. ajtó
   8200 Veszprém
   Hungary
   Email: tabletop@artluno.com
   Telephone: +36 30 7534076
   Artluno acts as the direct data controller and service provider, managing all customer enquiries, internal order processing, and return requests.
2. Order Processing and Delivery
   As a direct-to-consumer brand, Artluno manages its own fulfillment. Orders are processed within 1–3 working days. We utilize reliable, premium delivery services, including DHL, FedEx, and UPS. Estimated transportation time is 5–10 working days. Customers will receive precise tracking updates via email once their order is dispatched.
3. Refund Requests for Delivery Delays
   If an order significantly exceeds the estimated delivery period due to carrier delays or logistical issues, Artluno guarantees a full investigation. We are committed to ensuring our customers receive their orders; in the event of a lost shipment, Artluno will provide a full refund or a free replacement, as per the customer’s preference.
4. Statutory Right of Withdrawal
   In strict accordance with European consumer protection legislation, customers have the absolute statutory right to withdraw from a distance purchase of physical goods within 14 days after receiving the items, without providing any reason.
   To exercise this right, customers must contact Artluno by email at tabletop@artluno.com.
   The request should include:

customer name;

order details;

contact information.
Upon receiving a valid withdrawal request, Artluno will promptly provide clear return instructions and confirm the refund process.

5. Return Process
   If a return is initiated, the goods must be sent to our official facility:
   Artluno
   Rózsa utca 15., 1. em. 1. ajtó
   8200 Veszprém
   Hungary
   Customers must contact Artluno before sending any return shipment to ensure the correct return documentation is provided, ensuring a smooth and traceable return process.
6. Condition of Returned Goods
   Customers exercising their right of withdrawal are expected to return items in a condition consistent with the standard expected for handling goods during the 14-day inspection period. Artluno will assess the condition of returned goods promptly upon receipt to finalize the refund.
7. Damaged or Defective Products
   Artluno conducts manual quality control before shipment. If a customer receives an item that is damaged or has a defect, please contact Artluno immediately by email at tabletop@artluno.com.
   Please provide:

order information;

clear photographs showing the issue.
Artluno guarantees a resolution for verified defective or damaged products, which will include a full refund or a replacement at no additional cost to the customer. In cases where photographic evidence is sufficient, the customer may not be required to return the damaged item.

8. Refund Processing
   Approved refunds are processed strictly via the original payment method used for the purchase (Visa, Mastercard, American Express, Apple Pay, Google Pay, or other supported methods). Refund processing times depend on the customer’s payment service provider and will be executed immediately upon return approval.
9. Non-Returnable Situations
   Returns are accepted in accordance with legal requirements. Artluno cannot accept returns for items that have been deliberately altered, damaged by the customer after receipt, or where the statutory 14-day withdrawal period has expired.
10. Contact Information
    For any questions regarding refunds, returns, or order assistance, please contact:
    Artluno
    Email: tabletop@artluno.com
    Telephone: +36 30 7534076
    Website: www.artluno.com
    Business Address:
    Rózsa utca 15., 1. em. 1. ajtó
    8200 Veszprém
    Hungary

Artluno reserves the right to update this Refund & Return Policy to reflect necessary enhancements in business operations or legal compliance.