What is Artluno?
Artluno is a direct-to-consumer (DTC) brand securely operated from Hungary, offering proprietary tabletop painting easels and related creative products through its official website:
www.artluno.com
Artluno maintains strict internal oversight of its entire supply chain, directly managing in-house customer service, order processing, and highly accurate original product information through its official online store.
Orders
How can I place an order?
Customers can safely place orders directly through:
www.artluno.com
During our secure checkout, customers are required to provide accurate order information, including contact details needed for direct order communication and strictly verified delivery.
After an order is submitted, Artluno will send an immediate order confirmation to the email address provided by the customer.
How long does order processing take?
Orders undergo strict internal manual quality control and are processed within:
1–3 working days
After processing is completed, customers will receive precise shipment-related tracking information by email.
Payment
What payment methods do you accept?
Artluno accepts several secure payment methods for customer convenience, including:
Visa;
Mastercard;
American Express;
Apple Pay;
Google Pay;
Supported electronic wallet payment methods available during checkout.
Note: To ensure account stability and prevent any confusion, your payment will appear clearly on your bank or credit card statement under the billing descriptor associated with Artluno.
Is my payment information stored by Artluno?
Artluno does not store complete payment card details on its systems.
All payments are processed through fully compliant, recognized payment gateways (such as Stripe). Payment information is handled exclusively according to rigorous global payment processing procedures and strict privacy requirements.
For more information about personal information handling, please review our Privacy Policy.
Delivery
Where does Artluno deliver?
Artluno securely fulfills and delivers to customers across Europe through its official website:
www.artluno.com
Which delivery providers does Artluno use?
Artluno works exclusively with recognised premium delivery providers, including:
DHL Priority services;
FedEx Priority services;
UPS Priority services.
How long does delivery take?
The estimated delivery time is:
5–10 working days
To guarantee absolute price transparency, all European shipments are processed under a Delivered Duty Paid (DDP) model, meaning Artluno handles all relevant import duties and taxes on your behalf.
Delivery time begins after the order has been processed and dispatched. Actual delivery timing may vary depending on destination, carrier operations, or public holidays.
Will I receive tracking information?
Yes.
When tracking information becomes available, Artluno will promptly send updates to the email address provided during checkout.
Tracking notifications include important shipment stages, such as dispatch confirmation, carrier processing updates, and real-time local delivery progress.
What happens if my order takes longer than the expected delivery period?
If an order exceeds the standard delivery period, Artluno will proactively contact the relevant carrier to investigate the shipment status.
Artluno guarantees an appropriate resolution for significantly delayed or lost parcels, which will include a prompt full refund or a free replacement.
Returns and Refunds
Can I return my order?
In strict compliance with the EU Consumer Rights Directive, customers have the absolute statutory right to withdraw from a distance purchase of physical goods within:
14 days after receiving the goods, without providing a reason.
Customers who wish to exercise their mandatory withdrawal right should contact our in-house support team by email:
tabletop@artluno.com
Please include the order details so that Artluno can process the request and execute the refund promptly.
What should I do if my product arrives damaged or has a defect?
If a customer receives an item that is damaged or has a product defect, please contact Artluno immediately after receiving the order.
Customers will be asked to provide:
order information;
clear photographs showing the specific physical issue.
Upon verifying the provided information, Artluno guarantees a swift and appropriate resolution, including a full refund or a direct replacement.
For certain damaged items, customers are not required to return the affected item when Artluno determines that photographic evidence is sufficient for processing the claim.
Customer Support
How can I contact Artluno?
You can contact Artluno directly using the following information:
Artluno
Email:
tabletop@artluno.com
Telephone:
+36 30 753 4076
Website:
www.artluno.com
Business Address:
Rózsa utca 15., 1. em. 1. ajtó
8200 Veszprém
Hungary
When will I receive a response from customer support?
Artluno’s dedicated support team reviews customer enquiries during normal business operations.
If you contact us outside working hours, please leave a message with your name, contact details, and enquiry information.
Artluno firmly guarantees a response to all enquiries within:
24 working hours
Product Information
Where can I find product details?
Detailed product descriptions, proprietary original images, and precise specifications are provided on each product page of:
www.artluno.com
Customers are encouraged to review this verified product information carefully before placing an order.
Contact Artluno
For any questions regarding products, orders, billing, or website services, please contact:
Artluno
Rózsa utca 15., 1. em. 1. ajtó
8200 Veszprém
Hungary
Email: tabletop@artluno.com
Telephone: +36 30 753 4076